*Excl. apply


Membership and General Terms/Conditions

The Rewards Program is sponsored by Rack Room Shoes. By becoming Members ("Membership") of the Rewards Program, Members agree to receive advertising, marketing materials and other communications from Rack Room Shoes except where expressly disallowed as a profile preference. The Rack Room Shoes logo, logos and taglines are the intellectual property of Rack Room Shoes. Members agree to all terms and conditions of the Program. Membership rules are void to the extent where prohibited by law. State fees and taxes may apply where required by law.

Rewards Membership ("Membership") is open to individuals at least 13 years of age. Commercial customers and others purchasing items for resale are not eligible for Membership. Employees of Rack Room Shoes are not eligible for Membership. Membership is nontransferable and subject to present and future Program rules. Enrollment becomes effective and acceptance of these terms and conditions begins when a new Member enrolls in the Rewards Program. Rack Room Shoes may change the Rewards Program rules, regulations, benefits, conditions of participation, or point levels for rewards, in whole or in part, at any time without notice, even though changes may affect the value of the points already accumulated. Rack Room Shoes may change or terminate Rewards Program partners, withdraw, limit, modify or cancel any reward, increase the points required for any reward, modify or regulate the transferability of rewards or benefits, institute or add reward blackout dates or limit the number of rewards for use by any one individual on any one purchase. Rack Room Shoes may, at any time, terminate or modify the Rack Room Shoes Program and Program rules without any further obligations to Members, including without limitation transferring, sharing or converting Points Rewards and membership data to other reward programs operated by Off Broadway Shoes parent or subsidiary companies.

Abuse of the Rewards Program, including failure to follow Program policies and procedures, the sale or barter of reward certificates, products, points or promotional offers, using multiple Rack Room Shoes Rewards accounts in an effort to abuse the Rewards Program and any misrepresentation of fact relating thereto or other improper conduct as determined by Rack Room Shoes in its sole judgment, may result in cancellation of the Member's Rewards Account and future disqualification from Program participation, forfeiture of all points accrued, cancellation of previously issued but unused rewards and termination of the business relationship with Rack Room Shoes. In connection with the enforcement of any of the terms and conditions governing the Rewards Program, Rack Room Shoes reserves the right to take appropriate legal action as it deems necessary to recover damages, attorneys' fees and court costs.

Rack Room Shoes reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by Rack Room Shoes shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions. As a condition of Membership, Members may receive print/electronic point statements, Rewards updates and other related materials at the discretion of Rack Room Shoes. Rack Room Shoes reserves the right to cease mailing of Rewards updates and related materials to any Member.

A Member can view his or her Rewards Account activity online at

Rack Room Shoes reserves the right to make Rewards points and promotional offers available to select Members based on purchase activity, geographic location, Program participation or information supplied by the Member. A Member may cancel his or her Membership at any time by notifying customer service Center by mail, email or telephone. Rack Room Shoes, in its sole discretion, reserves the right to cancel an individual Membership.

If there is no Rewards Account activity or points from any source posted to a Member's Rewards Account for two consecutive years (24 months), the Rewards Account is subject to closure and termination, including forfeiture of all accrued points. Privacy Policy: The information provided by the Member will be handled according to the Rack Room Shoes Privacy Policy.

Earning Points

As a Member of Rewards, Members earn points for every dollar spent on any Eligible Product Purchase (as defined below) at or a Rack Room Shoes store located in the U.S. Points accrue when a Member's Rewards account information is provided at the time of purchase in-store or online. Purchases earn points at the following rates:

  • Rewards Members receive 1 base points per dollar spent.
  • Points earned on dollars spent are considered base points.
  • Base points are based on the dollars spent at Rack Room Shoes and go towards earning Rewards.
  • Base points expire after 365 days from issuance.
  • Bonus points can be earned during points promotions.
  • 200 points will automatically become a $15 Reward.
  • $15 Rewards are good for 90 days from issuance.

Points will post to Member's Rewards Account real-time for in-store purchase or date of shipment.

Promotional and Email Terms and Conditions

E-mail Communications
  • If you would no longer like to receive e-mailed coupons, special events information, sales notifications or other messages from Rack Room Shoes, please click and follow the “Unsubscribe” instructions in your e-mail.
  • Your e-mail address and other personal information will be removed from our marketing list.

Off Broadway Reward Program’s Conversion to Rewards

All Off Broadway Reward Program and Off Broadway online accounts were converted to Rewards accounts. Provided your name, email and phone number on file in your Rack Room Shoes account matches with your Off Broadway Rewards Program account, your Off Broadway Rewards Program Points and Rewards will be combined with your Rack Room Shoes Reward Program account. If you didn’t have a Rewards account, one was created for you and your existing Off Broadway Rewards points were converted into Rewards points and any unused and unexpired rewards you had earned with your Off Broadway Rewards were replaced with an identical Rack Room Reward. You do not have to do a thing. You were contacted as soon as your account was combined or created according to your existing Off Broadway Rewards preferences provided you have made available the information to do so and the information is up to date, including any required permissions or consents. Once your Off Broadway Rewards were converted to Rewards, your preexisting Off Broadway Rewards will no longer be valid and will not be accepted at Rack Room. If we were unable to combine your existing Off Broadway Rewards with your Rack Room Account, you will be notified, and invited to contact customer service to address any issues provided you made available the information for us to do so and the information is up to date including any required permissions or consents necessary to contact you.

Don’t worry, during the conversion you did not lose any points and the amount you need to spend to earn a Reward did not change. The points system is simpler in the Rewards Program. Previously, with your Off Broadway Shoe Warehouse Rewards account, $1 = 10 points, and 2000 Points = $15 Reward. At Rack Room Shoes, $1 = 1 point. It only takes 200 Rewards Points to earn a $15 Reward in the Rewards Program. Ten points in Off Broadway Rewards is equal to 1 point in the Rack Room Shoes program.

Please be aware however, that although we are moving with urgency to complete the conversion of your points and migration of your rewards to your Rewards Program account, that process may take up to 48 hours to be completed once it is started. So, if you check your account and it appears to be incorrect, please call customer service to see if the conversion has been completed or verify your balance.

If you are in the Off Broadway Shoe Warehouse Text alert program, you will receive a text advising you that you will need to join the Rack Room Text Alert program if you want to continue receiving text alerts, Text JOIN to 77550 and reply to the text message you receive in response. Message and data rates may apply. If you enroll, you will receive auto-dialed text message advertisements sent to your mobile number. Participation not required for purchase.

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